A Mix of AI and Reality for the Public Sector Call Centre.

Deliver exceptional citizen care while dramatically reducing operational costs. Duru is a sophisticated, government-ready solution that combines the scalability of SaaS with the real-world application of AI.

Co-built with industry partners to address the unique pressures of the public sector.

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"Duru stands out as a sophisticated, government-ready solution that combines the scalability of SaaS with the real-world application of AI, designed to significantly modernise the citizen experience."

Clare Mobberley

Contact Centre Manager at Shropshire Council

Bridging the Gap Between CX and Cost

Balancing your budget shouldn't mean sacrificing the quality of support your citizens receive.

The Cost of Complexity

£4 to £7

Average inbound call cost, with 39s lost purely to authentication.

The Human Element

75%

Escalate to telephony for human reassurance.

39%

The Self-Service Failure

Sessions abandoned due to friction and poor UI.

Unified Automation

Design Once, Deploy Everywhere

You build the journey of care once, and it instantly speaks every language your users rely on—voice, text, or live chat—without needing to be redesigned.

mic Voice

chat Text

support_agent Live Chat

mail Email

The "Quiet" Agent Interface

Real-time transcription and AI upscaling allow a single agent to handle multiple voice calls simultaneously via a text-based interface, dramatically increasing efficiency and reducing operational costs per call.

Intelligent Agents & Data Collection

Automated data collection and validation. Our AI assistants use secure APIs to collect, verify, and validate citizen information—from addresses to complex registrations—ensuring every form is complete and every next step is reliable before it ever reaches a human agent.

JobLib (RPA & Automation)

Free your agents to simply be human. Complex back-office tasks are automated via robust RPA protocols built for scale, allowing these automated tasks to be integrated straight into the customer journey.

Automated Signposting & Self-Healing Knowledge

Automatically signpost to your website, track success down to each conversation. Duru constantly allows you to evolvesyour website by analyzing failed queries and refining answers.

DATA-DRIVEN SERVICE

Real-Time Analytics & Insights

Stop guessing where the demand is coming from. Seamlessly integrates with BI dashboards to provide actionable insights at all levels of the company, enabling proactive governance and data-driven decision making.

Compliance Built In

Data Protection at the Heart of What We Do

Built in the UK with EU-based data centers and built-in GDPR compliance. We ensure your citizen data remains secure, private, and fully compliant with national regulations.

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Certified Made in Europe

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Regulated GDPR Compliant

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Ready to transform your contact centre?

Equip your team with the tools to handle enquiries faster, cheaper, and with a better customer experience.